We aim to be fair and transparent. This policy explains when refunds are considered and how requests are processed.
1. Digital Kundali / Report Purchases
Once your personalised digital Kundali has been generated and made available for download or emailed to you, it is considered delivered and is generally non-refundable.
If you experience a technical issue that prevents delivery, please write to info@baelit.com within 7 days of purchase with your Order ID.
2. Consultation Services
If a consultation has not yet been scheduled or delivered, you may request a refund within 7 days of purchase. Once a consultation has been delivered, it is non-refundable.
3. Failed Transactions
If your payment was deducted but the order was not created, the amount is typically auto-refunded by the payment gateway within 5–10 business days. If this does not happen, please contact us with the transaction reference.
4. Duplicate Payments
Duplicate payments for the same order will be refunded to the original payment method, typically within 7–10 business days after confirmation.
5. Cancellation Conditions
Cancellation requests for undelivered services must include the Order ID, registered email and reason. Approved refunds will be credited back to the original payment method.
6. Non-refundable Situations
Where legally permissible, no refund will be provided for (a) reports already delivered, (b) consultations already conducted, (c) requests based solely on subjective disagreement with report content.
7. Processing Timelines
Approved refunds are usually processed within 7–10 business days from the date of approval. Actual credit timelines depend on your bank or card issuer.
8. Contact
Email info@baelit.com with your Order ID and details of your request.